Billing Help

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  • Access and membership to this site is absolutely free.
  • The only time you will be charged is when you decide to purchase tokens or upgrade to a Gold Membership.

Billing companies and descriptions

All purchases are handled by CCBill and Epoch, which are both industry leading secure and trusted third-party payment processors.

CCBill Contact Information:

Epoch Contact Information:

Foreign currencies

All of our prices are set in US Dollars.

Our payment processors use the current exchange rates to charge prices in other world currencies. These prices may change every day as the market exchange rate changes. The currency exchange rate offered by our payment processors will likely be slightly worse than the global market rate since that is how they charge a fee for the currency conversion.

Card declined

If you attempt to make a purchase and your card is declined, we will generally not have any additional information as to why it was declined. Here are a few things we suggest:

  1. Call your credit card company and ask them why the charge was declined.
  2. Try using a different credit card.
  3. Try contacting CCBill, our payment processor.

If none of these work, please contact us for help.

Token refunds

  • Tips (Tips are gifts and cannot be reversed, just like in real life.)

If there is a technical issue that has caused your tokens to disappear, we can add them back to your account.

Contact Us

If your question is not answered here, please contact us for help.